Somebody has to be on your side of the phone call.
A handful of former airline and hotel staff started Reservation Trips after watching too many travelers get passed between departments while their trip fell apart.
Why this exists
One of our founders spent a decade behind an airline ops desk; another ran a small travel agency. Both watched the same pattern play out — a traveler with a real, fixable problem, stuck in a phone tree built to move them along rather than actually help.
Reservation Trips is the fix: a team that picks up the call, learns the rate rules and reservation systems inside out, and stays on a case until it's actually resolved — not just logged.
The ground rules behind every case we take.
You come before the rulebook
We'll always translate the fine print into plain terms and push for the outcome that's right for you, not the one that closes the ticket fastest.
We treat delays like emergencies
Because to the person stuck at the gate or the front desk, they are one. Our specialists are trained to act fast, not to file it for later.
Nothing happens without your sign-off
Every cost is quoted upfront and every action is confirmed with you first — no surprise line items, no guesswork.
We don't answer to any provider
No airline, hotel group, or booking platform owns a share of us, so the advice we give is built around your trip, not their margins.
Your trip's not stuck — you just need the right person on it.
Tell a specialist what's going on and they'll take it from there, any hour of the day.